●with strong scalability, it can directly expand the number of customer service terminals
●it can realize multimedia and all- channel online maned service, or unattended operation by intelligent robot, solve customer problems in time, and improve customer satisfaction
●with smart call pop-up screen, it can multi-dimensionally display user information
●it provides multi- media and cloud call queuing, smart acd strategy allocation
●it improves the security and scalability of the system architecture based on alibaba cloud platform related technologies and middleware for the stability of system operation.
●on duty: the person on duty can be designated during non working hours, and the customer service calls will be automatically transferred to the mobile phone of the person on duty; thus 24-hour hotline is available.
●notice reminder: the user will be informed of the latest information through all channels, such as: water cut-off notice and emergency notice; the user can know the relevant information immediately to make the best preparation; and human customer service resources can be saved.
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